Chatbot for Education: Enhance Communication and Enrollments

Therefore, through AI technology, a chatbot can provide education to those who are unable to seek help from instructors because of problems, such as cost, manpower, and the COVID-19 pandemic [1, 7]. When you consider using chatbot tools for education, there are many factors that you must think about. For example, do you want the chatbot to help students with their curriculum or a bot to support your staff with admission processes? For example, ، AI Chatbot platforms and service providers repeatedly assess how useful chatbots can be for users, and they are constantly working on improving them. Hubspot is a free chatbot builder software that can be used for marketing, sales, and other services.

Instead of enduring the hassle of visiting the office and waiting in long queues for answers, students can simply text the chatbots to quickly resolve their queries. This user-friendly option provides convenient and efficient access to information, enhancing the overall student experience and streamlining administrative processes. Whether it’s admission-related inquiries or general questions, educational chatbots offer a seamless and time-saving alternative, empowering students with instant and accurate assistance at their fingertips. AI chatbots can be attentive to – and train on – students’ learning habits and areas of difficulty.

STEP 3Launch Chatbot

Historically, educators viewed their interactions with chatbots negatively, citing that the responses from chatbots were rigid and unoriginal (Kim & Kim, 2022), only capable of answering simple questions (Cunningham-Nelson et al., 2019). These FAQ-type chatbots are commonly used for automating customer service processes like booking a car service appointment or receiving help from a phone service provider. Alternatively, ChatGPT is powered by the large language models (LLMs), GPT-3.5, and GPT-4 (OpenAI, 2023b). LLMs are AI models trained using large quantities of text, generating comprehensive human-like text, unlike previous chatbot iterations (Birhane et al., 2023). So, there you have it, a carefully collected selection of AI chatbots for education that can significantly enhance both teaching and learning experiences.

• There is also a bias towards empirically evaluated articles as we only selected articles that have an empirical evaluation, such as experiments, evaluation studies, etc.
• With a bot-building platform like SnatchBot, bots can be deployed to all channels with a single click; the bots can be where the students already are, eliminating the need for multiple email accounts or online portals.
• Learning requires engagement and the fact is that students these days are more accustomed to engaging through social media and instant messaging channels than anything else.
• Juji powers cognitive AI assistants in the form of chatbots to engage each prospective or existing student in a two-way conversation at scale.
• Adopt the latest AI Chatbot for education to provide your students with a stellar experience.
• The chatbot intervenes to evoke curiosity or draw students’ attention to an interesting, related idea.

They are knowledgeable and are able to complete tasks on

schedule, meeting our technical requirements. We would recommend them to anyone who is in

need of custom programming work. This means it is necessary for every institution to always guide their students by giving them timely and accurate information. But with no optimization, it is almost impossible to ensure each student is getting proper support. With Acquire, the chatbot also allows you to personalize your message to each student while sending mass notifications.

Benefits and Barriers of Chatbot Use in Education

Educational institutions are adopting artificial intelligence and investing in it more to streamline services and deliver a higher quality of learning. If, for example, attendance is automated, and a student is recorded as absent, chatbots could be tasked with sending any notes or audio files of lectures to keep them up to speed during their absenteeism. In this section, we dive into some real-life scenarios of where chatbots can help out in education. Juji automatically aggregates and analyzes demographics data and visualizes the summary. So you can get a quick glance on where users came from and when they interacted with the chatbot.

The Learning role is the support in learning or teaching activities such as gaining knowledge. The Assisting role is the support in terms of simplifying learners’ everyday providing opening times of the library. The Mentoring role is the support in terms of students’ personal development, e.g. by supporting Self-Regulated Learning. From a pedagogical standpoint, all three roles are essential for learners and should therefore be incorporated in chatbots.

For instance, Okonkwo and Ade-Ibijola (2021) found out that chatbots motivate students, keep them engaged, and grant them immediate assistance, particularly online. Additionally, Wollny et al. (2021) argued that educational chatbots make education more available and easily accessible. Yellow.ai is an excellent conversational AI platform vendor that can help you automate your business processes and deliver a world-class customer experience. They can guide you through the process of deploying an educational chatbot and using it to its full potential. ChatGPT works by using natural language processing and machine learning algorithms to understand the needs of students.

Chatbots are capable of providing students with real-time feedback, support, and guidance – allowing them to quickly find answers to their questions. Additionally, they can provide personalized recommendations for further study or research materials that could help a student better understand a particular topic. While AI chatbots offer numerous benefits, it’s important to recognize that they are not intended to replace human educators. Rather, they complement and augment traditional educational approaches by providing personalized support, automating administrative tasks, and enhancing student experiences. With continued advancements in AI technology, chatbots have the potential to reshape the education industry, making learning more accessible, engaging, and effective for students worldwide. These bots engage students in real-time conversations to support their learning process.

By 2030, the Global chatbot market is anticipated to reach USD 3,619 million, expanding at a CAGR of 23.9 percent from 2022 to 2030. Educational bots leverage the power of generative AI to provide comprehensive responses on a range of topics. You can ask any kind of question, moderate your input, and get detailed answers instantly. From there, they can be accessed by students, parents, teachers, and school staff for various reasons. In order to be a cosmetologist, one needs to have the right degree, an impeccable sense of beauty and fashion know-how. This chatbot first introduces the university, then lets students choose the course and campus they’re interested in.

Course Enrolment Chatbot

Motivational agents reacted to the students’ learning with various emotions, including empathy and approval. Shows that ten (27.77%) articles presented general-purpose educational chatbots that were used in various educational contexts such as online courses (Song et al., 2017; Benedetto & Cremonesi, 2019; Tegos et al., 2020). The approach authors use often relies on a general knowledge base not tied to a specific field. User-driven conversations are powered by AI and thus allow for a flexible dialogue as the user chooses the types of questions they ask and thus can deviate from the chatbot’s script. One-way user-driven chatbots use machine learning to understand what the user is saying (Dutta, 2017), and the responses are selected from a set of premade answers.

While chatbots serve as valuable educational tools, they cannot replace teachers entirely. Instead, they complement educators by automating administrative tasks, providing instant support, and offering personalized learning experiences. Teachers’ expertise and human touch are indispensable for fostering critical thinking, emotional intelligence, and meaningful connections with students. Chatbots for education work collaboratively with teachers, optimizing the online learning process and creating an enriched educational ecosystem. This study aimed to develop and evaluate the effect of an AI chatbot educational program for improving nursing college students’ EFM nursing skills.

Career services teams can utilize chatbots to provide guidance on career exploration, job search strategies, resume building, interview preparation, and internship opportunities. For example, a student can interact with a career chatbot to identify different types of questions to expect for a particular job interview. It can be used to offer tailored advice based on students’ interests and qualifications and provide links to relevant job boards or networking events. SchoolMessenger is an online education communication platform with a large user base. It designed an AI chatbot that allows parents to get information about their child’s attendance, schedules, or academic progress.

• Imagine messaging being used by teachers and students to connect to the classroom, departments, alumni groups, and various activity clubs.
• However, if you are unable to understand the user’s request, you will not be able to give the correct answer.
• Moreover, it was found that ECs facilitated collaboration among team members that indirectly influenced their ability to perform as a team.
• Lapina (2020) added that problem-based learning and solving complex problems could improve the need for cognition.

Therefore, this section outlines the benefits of traditional chatbot use in education. In this study, interest in education, assistance for self-directed learning, and feedback satisfaction were measured using numerical rating scales. For each question, assessing interest in education, a response of “strongly confident” and “not confident at all” accounts for 10 and 0 points, respectively.

The study used “teaching,” “assisting,” and “mentoring” as categories for educational roles. This study, however, uses different classifications (e.g., “teaching agent”, “peer agent”, “motivational agent”) supported by the literature in Chhibber and Law (2019), Baylor (2011), and Kerlyl et al. (2006). Other studies such as (Okonkwo and Ade-Ibijola, 2021; Pérez et al., 2020) partially covered this dimension by mentioning that chatbots can be teaching or service-oriented.

Therefore, looking at our results and the challenges presented, we conclude, “No, we are not there yet! ” – There is still much to be done in terms of research on chatbots in education. Still, development in this area seems to have just begun to gain momentum and we expect to see new insights in the coming years. In this paper, we investigated the state-of-the-art of chatbots in education according to five research questions. By combining our results with previously identified findings from related literature reviews, we proposed a concept map of chatbots in education.

Chatbots can now evaluate subjective questions and automatically fill in student scorecards as per the results generated. At the same time, students can leverage chatbots to access relevant course materials for assessments during the period of their course. Education chatbots are conversational bots used by EdTech companies, universities, schools or any educational institute. They are virtual assistants that help teach students, evaluate papers, get student and alumni data, update curriculums and coordinate admission processes. Dr. Med Kharbach is an influential voice in the global educational technology landscape, with an extensive background in educational studies and a decade-long experience as a K-12 teacher.

Existing literature review studies attempted to summarize current efforts to apply chatbot technology in education. For example, Winkler and Söllner (2018) focused on chatbots used for improving learning outcomes. On the other hand, Cunningham-Nelson et al. (2019) discussed how chatbots could be applied to enhance the student’s learning experience. The study by Pérez et al. (2020) reviewed the existing types of educational chatbots and the learning results expected from them.

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